Professional Career Experience

As an accomplished, future-focused I.T. Executive and Freelance Consultant, I bring strategic and technical acuity across multiple industries and sectors.

Highlights from my career as an I.T. manager, freelance consultant, and senior project manager include.

Executive Advisory & Digital Transformation

  • Acting as an executive, consultant, and advisor, leveraging digital transformation and digital and legacy systems to improve the organisation’s operations.
  • Demonstrated capability in providing trusted executive advisory services to Boards, Executives, and Senior Leadership teams on digital strategy, enterprise architecture, organisational change, governance, risk management, and innovation.
  • Adept at translating strategic vision into practical delivery through contemporary digital solutions, data-informed decision-making, and effective stakeholder engagement.
  • Known for balancing strategic thinking with practical execution, bringing a values-driven leadership style focused on innovation, governance excellence, and delivering measurable organisational outcomes.

Strategic Planning & Execution Alignment

  • Developing a strategy roadmap and business plan that bridges the gap between high-level strategy and actionable daily execution.
  • Experienced in developing and implementing strategic and operational plans that support organisational goals while ensuring alignment with government priorities, legislative requirements, and stakeholder expectations.
  • Practical capability supported with qualifications in establishing performance frameworks, monitoring progress against key deliverables, identifying emerging risks, and adjusting implementation strategies to achieve desired outcomes.

Product Vision & Customer Lifecycle

  • Defining the system vision, customer lifecycle, and product roadmap, acting as the bridge between business goals and customer needs.
  • Recognised for building strong stakeholder relationships, influencing executive decision-making and fostering a culture of innovation, continuous improvement and evidence based product management.
  • Skilled at balancing customer value, commercial objectives and technical feasibility to prioritise investment and maximise return.
  • Demonstrated expertise in customer lifecycle management, leveraging data, behavioural insights and customer feedback to improve acquisition, onboarding, engagement, retention and advocacy.

Business & Technology Integration

  • Connecting I.T. delivery and project teams to foster innovation, bridging the gap between technical and business stakeholders, to evolve to cross-functional collaboration and agility in implementation.
  • Experienced in developing business cases, investment strategies, operating models, and roadmaps that align technology initiatives with organisational priorities.
  • Adept at fostering collaboration between executive leadership, business units, and technical specialists to ensure successful implementation of digital transformation programs and continuous improvement initiatives.
  • Demonstrated expertise in integrating business strategy, enterprise architecture, governance, technology platforms, data, and process improvement to enable organisational transformation, improve service delivery, and enhance operational performance.

Scalable Service Delivery & Operations

  • Building scalable, hybrid teams to deliver I.T. services based on an ITIL/ITSM/SIAM model and PMO frameworks, improving the management and delivery of services and customer satisfaction.
  • Hands-on leadership of multidisciplinary teams through periods of organisational change, embedding standardised operating procedures, performance measures, and quality assurance practices that support sustainable growth while maintaining service excellence.
  • Strategic approach with operational execution, enabling the delivery of consistent, high-quality services across geographically dispersed teams and diverse stakeholder groups.
  • Successfully delivered operational outcomes by developing scalable processes, strengthening governance frameworks, and implementing continuous improvement initiatives that enhance performance, reduce risk, and improve service quality.

Strategic Sourcing & Procurement

  • Developing category and procurement strategies that align with organisational priorities and business objectives to optimise spend, supplier capability, and procurement performance.
  • Undertaking an approach to-market to source best value for money, sustainable outcomes, and reduce operational costs.
  • Evaluating commercial opportunities, market analysis, pricing models, total cost of ownership, and financial impacts to maximise value.
  • Building collaborative vendor partnerships that encourage innovation, continuous improvement, and long-term value.

Governance, Risk & Compliance

  • Building project and organisation governance, risk and reporting frameworks to provide effective decision making, accountability, transparency, and control.
  • Establish clear governance, secretarial functions, and committee structures, with terms of reference, procedures, role responsibilities, and policies, to ensure compliance, accountability, and reporting.
  • Enabling informed decision-making strengthens organisational resilience, protects reputation, and supports the achievement of strategic objectives.

Notable Achievements

A track record of delivering measurable impact across government, enterprise, and startup environments.

From leading digital transformation initiatives and establishing governance frameworks to driving operational efficiency and revenue growth, these achievements reflect a consistent ability to translate strategy into tangible results.

Executive Leadership

  • As Executive reporting to the Board with several eCommerce, internet and software development companies, I gained approval for the strategy and organisation model, successfully leading the business operations, executing the business plan and board governance, including the initial market offering (IPO) and capital raising, developing new products and retail channels, growing revenue through my insight and growth mindset.
  • As a senior I.T. Department manager with Telstra Business Systems, ARCBS, and the Department of Infrastructure, I led teams in managing business application service delivery, project management office (PMO), procurement, I.T. finance, and planning.
  • Initiated improvements to the design, ITIL/ITSM model, and PMO framework, improving service delivery, reporting, and customer satisfaction. I managed strategic sourcing, commercial contract negotiations, and supplier performance management.

Digital Transformation, Consultant & Advisor

  • As a senior consultant and project manager with the Australian Federal Government’s Australian Skills Quality Authority (ASQA), I managed strategic sourcing activities to support the Digital Transformation strategy, including procurement governance aligned with the Commonwealth Procurement Rules (CPR). 
  • Advisor and consultant to the not-for-profit, supply chain and utility sectors on digital transformation and transitioning to cloud-based systems. I designed the Digital Transformation architecture, strategy, and roadmap; managed procurement to select a new SaaS system; and managed the service provider.

Project & Business Management

  • As a senior manager and consultant, I established a project management office function and led project delivery and change management for the implementation of enterprise systems and software.
  • As a senior manager at several software development companies and a managed services provider, I prepared the marketing and business development plan, grew revenues through direct and channel sales, and built brand awareness through marketing activities.

Commercial Management & Strategic Sourcing

  • As a company Accountant at Sycom (a division of Remington), I managed finance and business operations, including procurement, warehouse, and distribution functions for the national distribution companies. I managed I.T. and business operations and functioned as the company secretary, overseeing the board reporting pack.
  • As a senior category manager with Ingram Micro/ITG, Category & Sourcing Manager, CorProcure & UKFPW, the responsibilities included the I.T. and business & professional services categories, preparing category and sourcing strategy, governance, product pricing, commercial contract negotiations, contract management, vendor relationship management, spend analysis, approach-to-market, and supplier performance review and relationship management.
  • With Ingram Micro/ITG, responsibility included product development & marketing, establishing a reseller channel, and P&L planning and management for a $15m I.T. category.